The service was good, but we are having a problem with the furniture we bought. We filed a claim with Guardsman, the extended warranty company contracted by Havertys, and Guardsman is refusing to repair the broken furniture. Disappointed that the furniture needs repair, but extremely displeased by Guardsman. Havertys should not be using this company for warranty plans. Do not waste your money.
I am in disbelief of the sales woman that greeted us at the door. We walked in and were greeting by Beverly. We stated that we were just going to look and she said we were her "up" and said if we were just looking to please not waste her time. I work in sales as a commissioned employee and I would never treat someone that way.
Love my furniture but the delivery guys suck! And had problems with my furniture right away but they will accommodate you anyway they can.
Good selection, Sofia helped us, no problems at all.
First of all If I could rate zero I would. Second, my wife and I walk into their store and yes we were killing time (we were killing time across the parking lot for 30 mins waiting on the notary man to show up) and as we walk in the doors we were greeted kindly by an older woman and asked what brought us in today. My wife replied, we are just killing time and that there was no need to help us, we were just looking. The older woman replied, well you guys are my "up" and we are based off of commission so if you two could walk on over to Panera or some other store I'd appreciate it. (We were both appalled/stunned/speachless) I reiterated that she didn't need to shadow us that we were just looking and she continued to say that we would count as her "up and that the next customers to walk in the door would go to the next person. I wanted it to be clear that she told my wife and I that we could not look around? And she actually said that she would appreciate it. Last thing I said was this was the first and last time I'd walk through their doors. So as we walked back to the car is disbelief of how we were just treated we sat furious silence until I decided to call the store manager. He himself was in disbelief I told him that I was in walking distance of the store and met him outside. He handled the situation perfectly and we are thrilled to begin working with him! I do hope appropriate action was taken with that woman. That is NO way to treat anyone.
Havertys Furniture is a US Furniture Store based in Selma, Texas. Havertys Furniture is located at 14555 Forum Pkwy, Selma, TX 78154, USA.
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